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Richmond Events' Business Panel - Internal Communications


Headline findings include:
  • Only 7% of the panel describe their organization’s internal communications as excellent, and 45% as good. 42% feel they’re a mixed bag, some clearly good and some less so.
  • There are 3 primary purposes for an organization’s internal communications: to build support for the organization’s vision, (for) staff motivation / employee engagement and to communicate senior management decisions and viewpoints.  
  • Just over ½ of the panel feels internal communications are essential for keeping their whole organization up to speed with what’s going on.  This is followed by 46% who believe it’s a key motivator in terms of employee engagement.
  • It is further reassuring that only 6% feel internal communications are not that useful and that they can find out what they need by talking to clients.
  • It may be considered somewhat of a surprise that the Comms department doesn’t lead the way in terms of being responsible for an organization’s internal communications, instead 37% of the panel saying it ‘depends on what’s being said’.  The communications department is in 2nd place with 1 in 4 of the panel saying this is the case. 
  • The most popular channels for organizations to communicate with its employees are through email and via the intranet.  These are followed by live events and conferences and the more traditional method of in person; predominately through line managers. 
  • At the other end of the scale only 2% of organizations use LinkedIn and 5% twitter, whilst not a single organization uses YouTube.
  • The majority of the panel are mainly satisfied with the ease in which they can locate information; 18% saying it’s easy and a further 60% saying not too bad.
  • Over two thirds of the panel agree with the statement that social media enables them to reach more people more quickly than before.  A further ¼ are unsure, whereas 6% disagree.
  • Just less than ½ the panel engage with their organization’s internal communications on a daily basis, 30% engage weekly and a further 23% engage whenever they have time.

For full report http://revents.info/l/6ql

Richmond Events' Business Panel Report - Research and Development


Richmond Events’ latest business panel report on research and development is now available. Headline findings include –

  • The average number of people working within an organisations' research function is 21.
  • 55% of respondents have between 1-5 employees within their research function.
  • Around a third of the panel don’t have a specific research department yet allow whoever comes up with a new idea / product to research it themselves.
  • The average amount the panel commits to R&D as a percentage of their overall turnover is 4%.
  • 80% of the panel say they purchase from external market research agencies - 20% regularly and 60% sometimes.
  • Organisations tend to undertake research more frequently with their customers than non customers.
  • The majority of the panel are positive in their views towards research - almost one third say it keeps them up with or ahead of competition whilst over half feel it greatly increases effectiveness / product development.
  • Well over half of organisations use their own employees to continually research their customers.
  • Just under half of the panel feel it is always almost money well spent. However it is closely followed by 45% who feel measuring ROI on R&D is more difficult.
  • On a less positive note only 39% of the panel use research to better understand their competition.
To request the full report, please contact David Clark.


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